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Pawly
Contact

We'd like to hear from you

Questions about your account, a listing, an order, or something that doesn't look right on the platform: reach out and we'll get back to you.

  • Help with your account

    Fastest in the app: Others → Help & Support → Contact Support. It opens a ticket tied to your account so we can act on it straight away.

  • Business & verification

    Questions about listing, verification documents or your provider plan.

    How listing works →
  • Selling on the marketplace

    Product listings, orders, disputes and seller plans.

    For sellers →
  • Something else

    Partnerships, press, data requests or feedback on the product.

Support hours & response time

Tickets opened in the app are answered in the order received. Account deletion and data requests are completed within 30 days as described in our privacy policy.

A public support inbox is being set up. Until then, in-app support is the monitored channel.