How can we help?
The fastest route is Contact Support inside the app, which opens a ticket tied to your account. Everything else is here.
Find your topic
Account & sign-in
Password resets, email verification, deactivating or deleting your account.
Pet health & data
Who can see records, exporting the passport, the AI assistant's limits.
What protects you on Pawly
We'd rather tell you plainly what exists today than make vague promises.
Account security
Passwords are stored only as irreversible hashes and sign-in attempts are rate-limited. Admin accounts support two-factor authentication.
Business verification
The Verified badge is reserved for businesses that passed manual document review. Unverified businesses are not shown publicly at all.
Reviews you can trust
A review is tied to a completed appointment or order with that business. Nobody who never visited can review.
Lost-pet privacy
Sightings and messages go through Pawly. Your home address and phone number are never published.
Disputes
Open a dispute from any order or appointment. Support reviews it with both parties and enforces outcomes.
Your data, your call
Export your pet's passport and delete your account and data yourself, any time, from the app.
See something wrong?
A listing, a message, a review that doesn't look right: report it through Contact Support in the app or our contact page and we'll look into it.