Questions, answered plainly

Yes. A free account includes a pet profile, health records, reminders, daily care tasks, booking with vets, groomers, trainers and boarding, the marketplace, lost-pet alerts and achievements. Pawly Plus adds unlimited pets, unlimited AI messages, the Pet Passport, nutrition analysis and more, with a 7-day free trial.

Dogs, cats, rabbits, birds, fish, reptiles and more. Each pet gets its own profile, health records, reminders and care routine.

You can create your account, browse providers and shop listings on the website. Pet profiles, bookings, orders, reminders and the AI assistant live in the Pawly app for Android. An iOS version is planned.

English, Urdu, Arabic, Hindi, Spanish, French, German, Russian, Japanese and Chinese, with right-to-left layouts for Urdu and Arabic.

Pick a provider, choose a service and a real open time slot, and confirm. The provider confirms the booking, you both get reminders, and you can chat inside the appointment, reschedule or cancel from the app.

Every business goes through document verification before it appears publicly. Only verified, active providers are listed on the site and in the app.

Yes, after a completed appointment. Reviews are tied to a real visit, and businesses can reply publicly.

You pay the provider directly at the visit or by bank transfer using the payout details shown in your booking. Pawly does not process card payments for services.

Verified pet businesses and sellers on Pawly: pet stores, clinics, groomers and independent sellers listing food, medication, toys, accessories, grooming supplies and bedding.

Browse on the website or in the app, then place the order in the app with pickup or delivery. You can track the order, chat with the seller and leave a review once it is completed.

Directly with the seller: on pickup, on delivery, or by bank transfer using the details shown inside your order. If something goes wrong you can open a dispute from the order and Pawly support reviews it with both parties.

Yes. Only buyers with a completed order for that product can review it.

Only you and the people you explicitly share with: family members, sitters, or a vet after a completed visit. Pawly never sells or shares pet data with advertisers.

No. It gives general, informational guidance based on your pet's basic profile and is not a substitute for a licensed veterinarian. For anything urgent, book or call a vet.

A shareable ID card for your pet with a QR code and health summary. Anyone who scans it sees your Emergency Card and, if the pet is marked lost, can report a sighting and message you without seeing your phone number.

Yes, at any time from More → Account Settings in the app, confirmed with your password. Deletion is permanent. See the account deletion page for the full steps and what is retained.

Through Google Play or the App Store, monthly or yearly. Your local price is shown in the store before you subscribe. New subscribers get a 7-day free trial (once per store account); the store charges when the trial ends unless you cancel before then. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.

Yes. Gift codes for Plus, Standard and Pro are available for 1 month or 1 year and stay valid for a year after purchase.

Free lets a provider list up to 5 services and take 20 bookings a month, or a seller list 5 products. Standard and Pro raise or remove those limits, add staff seats and unlock the live “Open now” badge and boosted placement. Both come with a 14-day free trial for new subscribers.